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Practice Members

To allow a user access to view practice data they must be added as a Practice Member.

Practice Members are PHN Exchange Members that have permission to General Practice features and data through a dashboard named the GP Hub.

PHN Admins can gives practice staff access to the GP Hub through either an automatic or manual process.

How to assign a Practice Member

  • To assign a registered user to a Practice:
  • Sign In to your PHN Admin account.
  • Click Admin on the left menu and navigate to your PHN.
  • Open the Practices section and find the relevant practice.
  • Scroll to the bottom of the practice page and find the Practice Member section.
  • Click Assign Existing User button and a popup will appear, supply the email address of a registered account on the PHN Exchange and toggle the flag "Is Practice Manager" to YES (if applicable), tick the checkbox to confirm you are not a robot and click the ASSIGN button.
  • Let the user know that they have been assigned to that practice so they can access their Practice GP Hub page.

How to add a Practice Member

  • To register a new PHN Exchange user and assign it to a Practice:
  • Sign In to your PHN Admin account.
  • Click Admin on the left menu and navigate to your PHN.
  • Open the Practices section and find the relevant practice.
  • Scroll to the bottom of the practice page and find the Practice Member section.
  • Click Create User button and a popup will appear, supply the user name, the email address of a the user you want to register and toggle the flag "Is Practice Manager" to YES (if applicable), tick the checkbox to confirm you are not a robot and click the REGISTER button.
  • Let the user know that they were registered to PHN Exchange and ask them to check their email. That email will contain a link to confirm their registration. After that, the user will have access their Practice GP Hub page. NOTE: the new user will receive an email from phnexchange@phnexchange.com.au to confirm their registration, e-mail valid for 36 hours.

Using PATCAT to automatically setup Practice Members

If the email address in PATCAT against a practice is the same email address that they have registered with, they are automatically assigned as a practice member.

To confirm if a practice has the correct email address assigned in PATCAT:

  • Login to your PHN PATCAT portal, for Murray PHN it is https://patcat.murrayphn.org.au/ (2min 29 secs)
  • In the top right of the page after login click Practices.
  • Select a practice and confirm the associated email address is correct.
  • After updating the email address in PATCAT PHN Exchange should take one minute to reflect the new changes.
  • After PHN Exchange has detected the email change, the practice member using the email address needs to sign out and sign in again to now see the GP Hub button.